Shipping & Policies

Processing & Authentication

To ensure the security of every transaction, please allow 1–3 business days (up to 72 hours) for payment authentication and processing.

• Note: The Qing Virgin Hair Studio is closed on weekends and statutory holidays; orders placed during these times will begin processing the following business day.

Domestic Shipping Strategy

We currently offer exclusive shipping across Canada, with the exception of Quebec.

Important: At this time, we are unable to fulfill orders to Quebec. Any orders placed from this province will be automatically cancelled and immediately refunded.

The Fulfillment Timeline

Once your payment is authenticated, your curated selection will be prepared for dispatch via Canada Post. Please note that shipping times selected at checkout are in addition to these fulfillment windows:

Bundles, Closures and Frontals: 3-5 Business Days 

Wigs: 7-10 Business Days

Ready To Ship Items: 1-3 Business Days

Upon dispatch, you will receive a signature Qing Virgin Hair notification via email or SMS containing your tracking credentials.

The Standard of Hygiene | Returns & Exchanges

Due to the intimate nature of our products and our rigorous quality control protocols, all sales are final. This policy ensures that every 'Crown' received by our customers is pristine, untouched, and meets the Qing Virgin Hair hygiene standard.

Liability Statement

Qing Virgin Hair is committed to punctuality and excellence in packaging. However, please be advised that Qing Virgin Hair is not liable for packages once they are marked as 'Delivered' by Canada Post. We recommend monitoring your tracking closely to ensure a secure hand-off.